Packaging: Orders are discreetly packed in plain brown padded envelopes, ensuring that the contents remain confidential.
Delivery Time: Typically, orders are delivered worldwide within 1 to 4 working days from the date of purchase confirmation. Our courier partners collect orders within hours of purchase. Each order is assigned a unique tracking code, available in the confirmation email, allowing customers to monitor the delivery progress. Please note that delivery times are based on working days and do not include weekends or public holidays.
Import Regulations: Customers are responsible for complying with their country’s import regulations. Our website cannot be held liable for goods seized due to import restrictions.
Delivery Delays: Our website is not responsible for delays caused by late deliveries from manufacturers or suppliers, unforeseen postal delays, or public holidays. Additionally, we are not liable for delays or lost goods due to incorrect or incomplete delivery address information provided by the customer. Customers should ensure their details are accurate before placing an order.
Undelivered Orders: An order is considered lost only after 28 days from the purchase date. Customers must notify us if an order is not received within this timeframe. Chargebacks or reverse payment requests resulting from failure to follow this procedure will result in the suspension of future orders from the customer.
Customer Support: For any inquiries about delivery or the ordering process, please contact us through email [email protected]. We aim to address all queries promptly and efficiently.
For further information, please refer to our Terms and Conditions and FAQ section