At TrustPhama, we understand that when it comes to your health, timing is everything. We have optimized our logistics network to provide the fastest and most secure delivery services for our patients in the United Kingdom and the United States.
1. Our Specialized Shipping Model
Unlike international pharmacies that ship across borders, we utilize a domestic-only shipping model.
- UK-to-UK: Shipped from our local UK facilities.
- USA-to-USA: Shipped from our local US warehouses.Benefit: This eliminates customs delays, seizures, and unexpected import taxes.
2. Shipping Methods & Estimated Times
We offer several tiers of delivery to meet your needs:
| Region | Service Level | Estimated Delivery | Tracking |
| United Kingdom | Royal Mail Tracked 24 | 1–2 Business Days | Yes |
| United Kingdom | Standard Tracked | 3–5 Business Days | Yes |
| United States | USPS Priority Mail | 2–3 Business Days | Yes |
| United States | FedEx Overnight | Next Business Day | Yes |
Note: Orders placed before 2:00 PM (Local Time) are typically dispatched the same day.
3. Discreet Packaging Guarantee
We prioritize your privacy.
- All orders are shipped in plain, unbranded packaging.
- There is no mention of “Pharmacy,” “Medication,” or “TrustPhama” on the outside of the box.
- The contents are securely padded to ensure no rattling or movement, maintaining total confidentiality.
4. Tracking Your Order
Once your order has been dispatched, you will receive an automated email containing your Tracking Number and a link to the courier’s portal.
- Live Updates: You can monitor your package from the moment it leaves our facility until it arrives at your doorstep.
- Signature Required: For certain high-value prescriptions, a signature may be required to ensure the medication reaches the correct patient.
5. Delivery Issues & Reshipment Policy
We guarantee the arrival of your package.
- Non-Delivery: If your package is lost by the courier or does not arrive within the guaranteed timeframe, we will provide a one-time free reshipment or a full refund.
- Incorrect Address: Please double-check your shipping address at checkout. We cannot be held responsible for deliveries to an incorrect address provided by the user.
6. Frequently Asked Questions (Delivery)
Do you ship to P.O. Boxes?
Yes, we deliver to P.O. Boxes in both the UK and the USA via Royal Mail and USPS.
Will I have to pay customs fees?
No. Because we ship domestically (UK-to-UK and USA-to-USA), there are no customs duties or hidden import fees.
What happens if I am not home?
If a signature is required and you are not home, the courier will leave a calling card with instructions for redelivery or collection from a local post office. Delivery Information
At TrustPhama, we understand that when it comes to your health, timing is everything. We have optimized our logistics network to provide the fastest and most secure delivery services for our patients in the United Kingdom and the United States.
1. Our Specialized Shipping Model
Unlike international pharmacies that ship across borders, we utilize a domestic-only shipping model.
- UK-to-UK: Shipped from our local UK facilities.
- USA-to-USA: Shipped from our local US warehouses.Benefit: This eliminates customs delays, seizures, and unexpected import taxes.
2. Shipping Methods & Estimated Times
We offer several tiers of delivery to meet your needs:
| Region | Service Level | Estimated Delivery | Tracking |
| United Kingdom | Royal Mail Tracked 24 | 1–2 Business Days | Yes |
| United Kingdom | Standard Tracked | 3–5 Business Days | Yes |
| United States | USPS Priority Mail | 2–3 Business Days | Yes |
| United States | FedEx Overnight | Next Business Day | Yes |
Note: Orders placed before 2:00 PM (Local Time) are typically dispatched the same day.
3. Discreet Packaging Guarantee
We prioritize your privacy.
- All orders are shipped in plain, unbranded packaging.
- There is no mention of “Pharmacy,” “Medication,” or “TrustPhama” on the outside of the box.
- The contents are securely padded to ensure no rattling or movement, maintaining total confidentiality.
4. Tracking Your Order
Once your order has been dispatched, you will receive an automated email containing your Tracking Number and a link to the courier’s portal.
- Live Updates: You can monitor your package from the moment it leaves our facility until it arrives at your doorstep.
- Signature Required: For certain high-value prescriptions, a signature may be required to ensure the medication reaches the correct patient.
5. Delivery Issues & Reshipment Policy
We guarantee the arrival of your package.
- Non-Delivery: If your package is lost by the courier or does not arrive within the guaranteed timeframe, we will provide a one-time free reshipment or a full refund.
- Incorrect Address: Please double-check your shipping address at checkout. We cannot be held responsible for deliveries to an incorrect address provided by the user.
6. Frequently Asked Questions (Delivery)
Do you ship to P.O. Boxes?
Yes, we deliver to P.O. Boxes in both the UK and the USA via Royal Mail and USPS.
Will I have to pay customs fees?
No. Because we ship domestically (UK-to-UK and USA-to-USA), there are no customs duties or hidden import fees.
What happens if I am not home?
If a signature is required and you are not home, the courier will leave a calling card with instructions for redelivery or collection from a local post office. Contact Us